33mw Privacy Policy

33mw collects certain personal information to provide you with the best possible service. This information is needed to keep your account secure, process payments, and meet legal obligations. We only collect what is strictly necessary — nothing more.

The following types of information may be collected from you when registering and using the 33mw platform:

33mw collects information through various methods. Your awareness and consent are ensured at every step. We never collect your data secretly or without your knowledge.

• Direct Registration: Information you provide when creating your account.
• Transaction Time: Payment details provided during deposits or withdrawals.
• During account verification: Documents uploaded during the KYC process.
• Automatic Collection: Through cookies and log files while browsing the site.
• Customer Support: Information provided when contacting us via live chat or email.
• Promotion Participation: When participating in special offers or competitions.

33mw uses your information only for specific, legitimate purposes. We never use your data for anything else without your consent. The key purposes are outlined below:

• To create and manage your account and ensure its security.
• To process deposits, withdrawals, and other financial transactions.
• To complete KYC (Know Your Customer) verification.
• To prevent fraud, money laundering, and other illegal activities.
• To send you bonuses, promotions, and personalized offers (with your consent).
• To improve platform performance and enhance the user experience.
• To comply with applicable laws and regulations in Bangladesh.
• For customer support and complaint resolution.

If you do not wish to receive marketing communications, you can opt out at any time by contacting the support team. However, important account-related notifications cannot be disabled, as they are there for your own security.

33mw does not sell or rent your personal information to third parties. However, limited data may be shared in certain specific circumstances — these are clearly described below.

• Payment Processor: Necessary information is shared with bKash, Nagad, or your bank to process deposits and withdrawals.
• Law enforcement agencies: Information may be disclosed in compliance with a valid order from a Bangladeshi court or government authority.
• Technology Service Provider: Some service providers may access limited data for technical site operations, but they are bound by confidentiality agreements.
• Fraud Prevention Service: Necessary information may be shared with specialized security services to protect your account.

33mw uses cookies on its website and app. Cookies are small data files stored on your device that help improve your experience on the site. The types of cookies 33mw uses:

• Essential cookies: Required to maintain your login session and ensure account security.
• Functional cookies: Remembers your preferences such as language and settings.
• Analytical Cookies: Helps us understand which sections of the site are used most.
• Marketing Cookies: Used to show you relevant offers based on your preferences.

You can disable cookies from your browser settings. However, disabling certain essential cookies may cause some site features to not work correctly. 33mw never stores your banking details or passwords in cookies.

33mw applies internationally recognized technical measures to keep your information secure. We back our privacy commitments with real, practical safeguards — not just words.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Two-factor authentication (2FA) — for account access.
• Automated system for detecting unusual login activity.
• Regular security audits and penetration testing.
• Restricted staff access — only authorized personnel can view your information.
• Data backup and disaster recovery planning.

As a 33mw user, you have important rights over your own information. We respect these rights and provide full support in exercising them.

• Right to Know: You can find out what information has been collected about you.
• Right to Correction: You can correct any inaccurate or outdated information.
• Right to Deletion: You may request the deletion of your data under certain circumstances.
• Right to Object: You may object to marketing communications or to the processing of certain data.
• Right to Withdraw Consent: You may withdraw consent for optional data processing at any time.
• Right to lodge a complaint: If you believe your privacy has been violated, you can file a complaint directly with our support team.

To exercise these rights, please contact our customer support team. We typically respond within 7 business days.

33mw does not retain your information longer than necessary. Specific retention periods are defined for each data type, based on legal requirements and legitimate business needs.

• Active Account Data: For as long as your account remains active.
• Transaction Records: Up to 5 years where required by law.
• KYC documents: Up to 3 years after account closure.
• Customer support communications: Up to 2 years.
• Marketing Data: Deleted within 30 days of consent withdrawal.

Once the designated retention period expires, data is permanently deleted or anonymized in a way that makes it impossible to link back to any individual.

33mw is strictly for users aged 18 and above. We do not knowingly collect any personal information from minors.

Age verification is carried out during registration. If a minor has registered under false pretenses and this comes to our attention, the account will be closed immediately and all associated data will be deleted. Parents or guardians with concerns about this are encouraged to contact our support team right away.

33mw may update this Privacy Policy from time to time. When changes are made, we will notify you through the following methods:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered mobile number or email address.
• You will be notified of the updated policy the next time you log in to the site after changes take effect.

Continued use of 33mw after any changes will be considered acceptance of the updated policy. Please take a moment to read any policy update notifications you receive.